Voice Agents Overview
Althea Voice Agents automate patient engagement using natural, conversational phone calls. With full scheduling control, workflow logic, authentication, and analytics, Voice Agents enable scalable, human-like outreach.Key Features
- Outbound and inbound call support
- Custom workflows using agentic logic
- Built-in authentication tools
- Rich analytics & summaries
- Multi-language voices and models
- Campaign scheduling
- Cohort-based targeting
Voice Agent Architecture
- Campaign Builder — Configure patient cohort + workflow + schedule
- Agent Settings — Configure voice, model, prompting, authentication
- Call Execution — Real-time phone logic and conversational AI
- Analytics — Summaries, intent detection, outcomes, metrics