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Call Flows

Call flows define the conversation structure. workflow placeholder A call flow may include:
  • Greetings
  • Verification steps
  • Questions
  • Condition branches
  • Tools (write-back, API calls)
  • Voicemail fallback
  • Wrap-up and summaries

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Authoring Flows

Call flows are created in the Workflow Builder (separate documentation).
Voice Agents will follow the flow exactly as specified, using prompts and tools to navigate branches and outcomes.