Skip to main content Introduction to Althea Voice Agents Althea Voice Agents automate inbound and outbound patient engagement through natural, human-like phone conversations. This module enables organizations to run scheduled campaigns, respond to inbound calls, authenticate patients, gather information, and deliver personalized conversational workflows.
This section introduces:
What Voice Agents are
How they integrate with the wider Althea Copilot platform
The core components (cohorts, workflows, campaigns, analytics, agent settings)
How to get started quickly
What is a Voice Agent? A Voice Agent is an AI-powered conversational assistant that can place outbound calls or answer inbound calls. It behaves like a trained staff member: greeting the caller, gathering information, following a workflow, escalating when necessary, and writing summaries.
What You Can Do with Voice Agents
Run outbound campaigns to cohorts of patients
Respond to inbound calls (triage, routing, FAQs, authentication)
Execute workflows for refills, reminders, follow-ups, screenings, surveys, etc.
Deliver consistent messaging & evidence-based prompts
Log analytics, call summaries, and conversation outcomes
