Introduction to Althea Voice Agents
Althea Voice Agents automate inbound and outbound patient engagement through natural, human-like phone conversations. This module enables organizations to run scheduled campaigns, respond to inbound calls, authenticate patients, gather information, and deliver personalized conversational workflows. This section introduces:- What Voice Agents are
- How they integrate with the wider Althea Copilot platform
- The core components (cohorts, workflows, campaigns, analytics, agent settings)
- How to get started quickly
What is a Voice Agent?
A Voice Agent is an AI-powered conversational assistant that can place outbound calls or answer inbound calls. It behaves like a trained staff member: greeting the caller, gathering information, following a workflow, escalating when necessary, and writing summaries.What You Can Do with Voice Agents
- Run outbound campaigns to cohorts of patients
- Respond to inbound calls (triage, routing, FAQs, authentication)
- Execute workflows for refills, reminders, follow-ups, screenings, surveys, etc.
- Deliver consistent messaging & evidence-based prompts
- Log analytics, call summaries, and conversation outcomes