Inbound Calls
Inbound Voice Agents answer patient calls and route conversations through workflows.What Inbound Agents Can Do
- Greet callers
- Authenticate patients
- Gather intent (“refill”, “appointment issue”, “billing question”)
- Follow workflows (triage, surveys, FAQs)
- Transfer to staff or voicemail when needed
UI Reference
Inbound agent logic is configured under: Inbound Agent → Manage(Coming screenshots planned)
Common Use Cases
- Nurse line triage
- Rx refill requests
- Benefits questions
- Appointment check-in
- FAQ automation