Core Concepts
Before building with Voice Agents, familiarize yourself with the following components:Patients
Individual records with demographic, contact, and metadata fields.Cohorts
Grouped sets of patients used for targeting outbound campaigns.
Workflows
The step-by-step conversational logic your agent follows.Campaigns
An outbound calling job targeting a cohort with a specific workflow and schedule.Schedules
Rules that determine when calls happen:- ASAP
- Time windows
- Quiet hours
- Event-driven triggers
Agent Settings
Controls how the AI behaves:- Model
- Voice
- Speed
- Interruption behavior
- Authentication
- Prompting instructions