Skip to main contentCore Concepts
Before building with Voice Agents, familiarize yourself with the following components:
Patients
Individual records with demographic, contact, and metadata fields.
Cohorts
Grouped sets of patients used for targeting outbound campaigns.
Workflows
The step-by-step conversational logic your agent follows.
Campaigns
An outbound calling job targeting a cohort with a specific workflow and schedule.
Schedules
Rules that determine when calls happen:
- ASAP
- Time windows
- Quiet hours
- Event-driven triggers
Agent Settings
Controls how the AI behaves:
- Model
- Voice
- Speed
- Interruption behavior
- Authentication
- Prompting instructions
