March 2025 Release Notes
March focuses on conversation quality, workflow enhancements, and better tooling for debugging calls.🚀 New Features
Workflow Conditional Logic
Workflow Builder now supports:- If/Else branches
- Numeric comparisons
- String matching
- Multi-condition triggers
If patient reports nausea → branch to symptom evaluation flow.
Real-Time Transcript Viewer
During live campaigns, you can now view:- Partial transcripts
- Detected intents
- Agent confidence
Timeline View for Call Analytics
A new temporal visualization shows:- Entry prompts
- Interruptions
- Hesitations
- Sentiment change over time
- Step-by-step flow progression
⚙️ Improvements
- Agent’s interruption model fine-tuned for long-form patient responses.
- Cohorts >10,000 patients now load 3× faster.
- Redesigned voicemail fallback prompt.
🐞 Fixes
- Removed delay when opening patient profiles from campaign analytics.
- Fixed issue where campaign names with emojis failed to save.