> ## Documentation Index
> Fetch the complete documentation index at: https://docs.altheahealth.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound calls

# Inbound Calls

Inbound Voice Agents answer patient calls and route conversations through workflows.

## What Inbound Agents Can Do

* Greet callers
* Authenticate patients
* Gather intent (“refill”, “appointment issue”, “billing question”)
* Follow workflows (triage, surveys, FAQs)
* Transfer to staff or voicemail when needed

## UI Reference

Inbound agent logic is configured under:

**Inbound Agent → Manage**\
(Coming screenshots planned)

## Common Use Cases

* Nurse line triage
* Rx refill requests
* Benefits questions
* Appointment check-in
* FAQ automation